How long does it take to process and ship my order?
Please allow 2 weeks from the time you approve your artwork for us to print or embroider your order. A new embroidery order may take a little longer, so that we can show you what your logo looks like on a sewout sample. We do offer faster service if you are willing to pay a RUSH FEE. (The fee is to cover our employees overtime). Shipping days can be determined by your regional location. We will be happy to estimate that for each individual order. We use standard UPS ground, unless you prefer another method.
Can I cancel my order once it is placed?
To provide you with the fastest service possible, once the order is placed, it cannot be taken out of production. Since the orders are custom-made, you are responsible for any cost of your order up to the point of cancellation. ie. art, screen, or digitizing charges. We also have to charge a 15% restock fee for returning blank goods.
How do I go about placing an order?
Send us your logo or idea, the specific garment that you want, with colors and quantities, and we will send you a custom quote. Once you decide to proceed, we will email you a proof for you to check for discrepacies. Upon your approval we will start the job ASAP and ship to your door!
Can I return my custom-made merchandise?
Orders returns are generally not accepted. We are only able to accept returns on defective merchandise or mistakes WE have made. In those cases a replacement is sent out or we can credit your account for those returned items. Please notify us within 10 days of merchandise receipt if there is any problem. We may or may not ask you to send something back to us.
How can I pay for my order?
We accept MC, VISA, and company checks. We may need a credit reference on personal checks, and in some cases, company checks as well.
Is it safe to use my credit card over the internet?
If you email your card # to us, it goes only to the owner’s confidential email address. We key in your card information on our credit card terminal at our store (that is not connected to the internet). Once we have your information in the credit card machine, the email with your information is deleted. We can also accept your card # on our toll free phone line @ 1 (866) 441-8337. It is Southpaw’s policy to NEVER share our customer’s information with ANYONE.
What are your shipping fees?
We charge a $5.00 per package handling fee, plus the true UPS freight fee.
Is there a minimum quantity I must order?
Yes, 12 pieces for screen printing and/or 12 pieces for embroidery.