Policies

All artwork remains the property of the group or individual paying for the artwork. The “screens” are the property of Southpaw. All digitzed artwork belongs to the group or individual paying for the embroidery tape. Southpaw has the right to replicate some designs or portion of the designs, if general clipart is used in making the design. Original artwork supplied by the customer will not be duplicated, without written consent of the person or group who submitted it to Southpaw.

All artwork must be reviewed by the customer prior to running any order and checked for spelling, colors, and overall appearance. Once the proof is approved, please allow 1-2 weeks for turn-around time. This does NOT include shipping days. Be sure to allow enough time for freight shipping ground from South Carolina. Rush orders are accepted at times when the appropriate rush fees are implemented.

ART SUBMISSION – We ask that your art be sent to us as a vector image. Internet files from web sites are typically not good enough to use as your actual art file. The cleaner the image we have to work with, the less your art fee will be. We have the ability to deal with many types of media, however, the preferences are as follows: CorelDraw 8, Photoshop 7, Adobe Illustrator 10, and Freehand 10. If your order requires a photograph, please send us an original, good quality copy of the photo.

When caring for your garments from Southpaw, please DO NOT iron directly over any print or embroidery. Usually, if you turn the garment inside out, this will keep direct heat from ruining the decoration. You may want to test this on a small area first. Read the tag for wash instructions. MOST items should be washed in cold water and moderately dried or air dried.

All orders require a 50% deposit. The balance is due upon delivery. We do accept MC and Visa. Garment availability can delay orders. A reject rate of 3% is industry standard. Customers will not be charged for reject prints. Please contact us about your reject. We may or may not ask you to send it back to us. A $25.00 returned check fee is required on bounced checks.

Southpaw will require a written consent from authorized parties to use any trademarked logos. We may from time to time change the rules that govern this site.